| As a valued partner, we want to let you know about upcoming changes to QuickBooks Desktop Point of Sale (POS) before notifying QuickBooks POS customers. |
| We introduced QuickBooks Desktop Point of Sale over 20 years ago to help retailers better manage their stores, and we’re proud to have supported that. However, the platform on which the software is built is unique, requires complex maintenance and makes introducing new features very difficult. Consequently, we’ve made the decision to discontinue QuickBooks Desktop Point of Sale 19.0 as of October 3, 2023. |
| There will be no future versions of QuickBooks Desktop Point of Sale software and we will no longer sell QuickBooks Desktop Point of Sale to new customers. We are working with Shopify to provide an optional POS solution. |
| Starting February 28, 2023, we will begin notifying QuickBooks Desktop Point of Sale 19.0 customers of our decision to discontinue QuickBooks Desktop Point of Sale on October 3, 2023. |
What’s changing?
In addition to the QuickBooks Desktop Point of Sale software being discontinued, the following connected services will also be turned off on October 3, 2023: |
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QuickBooks Point of Sale Payments |
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QuickBooks Point of Sale Gift Card Service |
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E-commerce integration with Webgility |
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Support Plans including Live Support (phone, email, chat) |
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| From now until October 3, 2023: |
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Support for existing QuickBooks Desktop POS 19.0 customers will remain unchanged. |
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Existing QuickBooks Desktop POS 19.0 customers can purchase additional seats and hardware, and POS Payments. |
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| ProAdvisor Bundle impact: |
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POS 19.0 will no longer be available to new ProAdvisors. |
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Support for existing ProAdvisors that have QuickBooks POS 19.0 will remain unchanged until October 3, 2023. |
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What’s next?
We’re working with Shopify to offer a Point of Sale option that integrates with QuickBooks Desktop Financial Software. An early release of the QuickBooks Desktop Financial Software integration with Shopify’s POS solution is now available.1 |
| Shopify’s Point of Sale and Payments solution allows you to manage both in-store and online sales in one place with features including remote access, enhanced reporting, a modern user interface, and multi-channel selling. Shopify will provide QuickBooks Point of Sale customers who choose to make the transition with a free migration tool, premium onboarding, free 24/7 support, and exclusive software and hardware discounts. |
| While Shopify offers a customized Point of Sale solution that integrates with QuickBooks Desktop, customers are welcome to choose any other Point of Sale provider. |
| See customer FAQs here. |
| We thank you for your valued partnership. |
Sincerely,
The QuickBooks Team |
